FAQ

What payment methods do you accept?
We accept Visa, Mastercard or Paypal.

 

What shipping options are available?
We ship Australia Wide for a flat rate of $8.95.

 

How secure is my online order?
All orders are processed using a secure 128-bit SSL certificate.  You can rest assured your details are safe when shopping with Party Bazaar.

 

What is a Promo Code?
Promotional Codes are occasionally distributed to our newsletter subscribers and via various special offers.  These codes enable you to receive discounts on certain products.

 

Can I speak to someone about my order?
Certainly!  Call us on (03) 9532 4558 or 0411 123 054 or 0414 634 342 and speak to one of our staff! Alternatively, send us a message.

 

How do I check the status of my order or track a shipment?
The status of orders can be found in your account dashboard, after you enter a username and password.

 

How do I return or exchange an item?
At Party Bazaar we carefully inspect all products before posting them to you, however in the case where goods are faulty, wrongly described, different from a sample shown or don’t do as they’re supposed to, you can choose between a refund or an exchange.

You should notify Party Bazaar of any returns within 3 days of receiving your order and the goods must be returned within 14 days of purchase, in a re-sellable condition except of course where the item is being returned as faulty. Refunds will be made via direct deposit to either your credit card or bank account.

We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 14 days, has been used, or is not in its original new condition except where an item is faulty.

If you live locally, you are also welcome to visit our store. You will need to provide a copy of proof of purchase.

Non-Returnable Items include:

  • Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
  • Hosiery
  • Perishables (e.g., food items such as candy)
  • Costumes
  • Undergarments
  • Wigs

 

Where do I post my item for exchange or return?
Please send the items and a copy of the receipt to the address below:
Party Bazaar
PO Box 2129,
Caulfield Junction,
Victoria, 3161, Australia.

 

How do I change or cancel my order?
We aim to pack and ship your order within 48 hours.  You will need to notify Party Bazaar within 24 hours for cancellation of changes to your order. If the order has not been packed or sent we will gladly make changes for you otherwise you will need to follow our returns procedures above.

 

Do you ship to P.O. Boxes?
Unfortunately we are unable to send to P.O. Boxes.